We Watch Your Systems So You Don't Have To
24/7 Monitoring, Incident Management, and Full Visibility — Included With Every Managed Service
When Artigence builds and manages your systems, WatchTower is what keeps them healthy. It monitors your applications, infrastructure, and services around the clock — detecting issues before they become outages. Our team gets alerted instantly. You get full visibility into everything that happens.
Think of it as having a dedicated operations team watching over your digital systems — without hiring one. Every incident tracked, every alert handled, every resolution documented. You see it all. We take care of it all.
Scale faster with Smarter Systems
You Built the Systems. Who's Watching Them?
You invested in digital systems to run your business. But once they're live, most businesses have no way to know if things are working — until they're not. And by then, the damage is done.
- You find out about problems from customers. By the time someone calls to say something isn't working, you've already lost revenue, trust, and time you can't get back.
- You're relying on your dev team to also be your ops team. They built it, so they watch it — in between everything else. Issues get noticed late, or not at all.
- There's no record of what went wrong. When something breaks and gets fixed, nobody documents what happened. The same issue comes back a month later and nobody remembers the fix.
- You don't know the health of your own systems. Is everything running fine right now? You're not sure. You haven't checked. There's no dashboard, no alerts, no visibility.
- Downtime costs you more than you think. Lost transactions, SLA penalties, customer churn, emergency scrambles — the cost of not knowing adds up fast, and most of it is invisible.
Most businesses can't justify hiring a dedicated operations team. But that doesn't mean your systems should go unwatched.
WatchTower is how Artigence keeps your systems healthy — so you can focus on running your business, not babysitting your technology.
What You Get With WatchTower
Our team does the monitoring and incident response. You get the visibility and peace of mind.
Always Watching
We catch problems before your customers do.
WatchTower continuously monitors your systems in real time. When something goes wrong, our team is alerted instantly — often before anyone at your company even knows there's an issue.
No Alert Fatigue
We handle the noise. You see the signal.
Smart deduplication groups related issues together so our team focuses on what matters. You won't get bombarded with notifications — you'll get clear updates when something needs your attention.
Full Visibility For You
See exactly what's happening, any time.
You get your own view into WatchTower — incident status, severity, what's being worked on, and a complete history of everything that's happened. No black box. Full transparency.
Direct Collaboration
Talk to our team right where the work happens.
Need to add context to an incident or flag something? Comment directly on any issue with threaded discussions and @mentions. No separate email chain or support ticket required.
Complete Audit Trail
Every incident documented, start to finish.
When, what, who, and how — every incident has a full record. When leadership or compliance asks what happened, the answers are already there. No digging through chat logs.
Check In From Anywhere
Visibility on any device.
WatchTower's interface is clean and mobile-friendly. Check system health, review incidents, or respond to your team from your phone — wherever you are.
Also built in
Feature request tracking so we capture what your customers are asking for, linked incidents to spot patterns, and resolution data that helps us continuously improve your systems over time.
How WatchTower Works For You
We Start Managing Your Systems
When you engage Artigence for a managed service — whether we built it or inherited it — WatchTower monitoring is included from day one. No add-on. No separate contract.
Coverage is built into the relationship
We Connect and Configure
Our team connects WatchTower to your applications, APIs, infrastructure, and services. We set up monitoring rules, alert routing, and escalation paths based on what matters most to your business.
Tailored to your systems, not a generic template
We Watch. You See.
WatchTower goes live. Our team monitors, triages, and resolves incidents. You get your own view — see system health, open incidents, and full resolution history any time you want.
Full transparency without the operational burden
Your Systems Get Better Over Time
Every incident we handle builds a picture of what's working and what needs attention. We use that data to spot patterns, prevent repeat issues, and proactively improve your systems.
Monitoring that makes you stronger, not just safer
Your Systems Deserve Someone
Watching Over Them.
Every hour your systems go unwatched is an hour where problems can grow silently — costing you revenue, customer trust, and your team's time. With Artigence, WatchTower is already part of the deal.
See WatchTower in Action
- See a live walkthrough of the WatchTower dashboard
- Understand what monitoring and incident management looks like for your systems
- Learn how WatchTower is included with Artigence managed services
Free consultation • No commitment • WatchTower included with every managed service
"The best incident is the one your customers never hear about — because someone already handled it."
WatchTower FAQs
What does WatchTower monitor?
WatchTower monitors your applications, infrastructure, and services in real time — web applications, APIs, databases, servers, cloud services, and anything else critical to your operations. Our team configures monitoring based on what matters most to your business.
Is WatchTower a product I buy separately?
No. WatchTower monitoring is included with every Artigence managed service. When we build or manage your systems, WatchTower is how we keep them healthy. You get full visibility through your own dashboard — we handle the monitoring and incident response.
What does downtime actually cost my business?
Beyond lost revenue during the outage itself, unplanned downtime costs you in customer trust, SLA penalties, emergency labour, and the customers who leave without saying anything. For most businesses running digital systems, even a few hours of unplanned downtime per month adds up to significant losses over a year. WatchTower helps catch issues before they become outages — reducing both the frequency and duration of incidents.
Do I need my own team to manage WatchTower?
No. That's the point. Our team handles the monitoring, alert triage, and incident response. You get a dashboard to see what's happening, review incident history, and collaborate with our team when needed — but you don't need to staff an operations team.
What kind of visibility do I get?
You get your own view into WatchTower showing system health, active incidents, resolution history, and a complete audit trail. You can check in any time from any device. When something happens, you see exactly what went wrong, who responded, and how it was resolved.
Can I communicate with the Artigence team through WatchTower?
Yes. Every incident has threaded discussions and @mentions built in. You can add context, ask questions, or flag concerns directly on any issue. No separate support ticket or email chain needed — all communication stays with the incident.
What kind of audit trail does WatchTower provide?
Every incident has a complete history — when it was detected, who was notified, what actions were taken, status changes, comments, and resolution details. This gives you a clear record for post-incident reviews, compliance, and stakeholder reporting.
What if Artigence didn't build my systems — can I still get WatchTower?
Yes. WatchTower monitoring is available as part of any Artigence managed service engagement. Whether we built your systems or you're bringing us in to manage existing ones, we can connect WatchTower and start monitoring. Talk to us about what coverage looks like for your setup.
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