Your privacy is important to us. It is Artigence Trading PTY LTD's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://artigence.com.au, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of 18 September 2022.

Last updated: 18 September 2022

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This may include your device’s IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and other visit details.

Additionally, if you encounter errors while using the site, we may collect technical information surrounding the error. This can include device data, what you were doing, and other relevant context. You may or may not receive real-time notification that this data is being collected.

While this data may not personally identify you on its own, it may be possible to combine it with other data to do so.

Device Data

We may automatically collect data about your device when you use our services. This can include:

• Device type
• Operating system

The specific data collected may depend on your device or software settings. We recommend reviewing your device manufacturer's policies for more information.

Personal Information

We may request personal information when you contact us, such as:

• Name
• Email address

Legitimate Reasons for Processing

We only collect and use your personal information when we have legitimate reasons to do so, and only when it is reasonably necessary to provide our services.

Collection and Use

We may collect personal information when you:

• Access our site via mobile or browser
• Contact us via email or social media
• Mention us on social media

We may use your information for:

• Providing core platform features
• Personalizing your experience
• Communicating with you

We may combine voluntarily provided and automatically collected data with research or insights from trusted third parties to enhance your experience.

Security

We take reasonable steps to protect your personal information, including against loss, theft, and unauthorized access. However, no method of transmission or storage is 100% secure.

You're responsible for your own password and data visibility — including avoiding making sensitive data public through our services.

Data Retention

We retain your data only as long as needed for its intended purpose or as required by legal or record-keeping obligations.

Children’s Privacy

We do not knowingly collect personal information from children under 13.

International Transfers

Your data may be stored or processed outside of your country, including in Australia. We ensure compliance with applicable laws when transferring data internationally.

Your Rights

Access: You can request access to the personal data we hold about you.

Correction: Contact us to correct any inaccuracies.

Marketing: You may opt out of marketing communications at any time.

Complaints: Contact us to lodge a complaint or contact a relevant regulatory authority.

Business Transfers

In the event of a sale or acquisition of our company or assets, user data may be transferred to the new owners, under the same privacy obligations.

External Links

Our site may link to third-party websites. We are not responsible for their privacy practices or content.

Policy Updates

We may update this privacy policy periodically. We will post updates on this page and seek consent where required by law.

AU Privacy Act Disclosures

You acknowledge that some international recipients of your data may not be subject to the Australian Privacy Principles. In such cases, recourse under Australian law may not be available.

Contact

If you have questions or concerns, contact us at hello@artigence.com.au